Return & Refund Policy

Last Updated: August 5, 2026

At LeanJoy, we want every customer to have a positive shopping experience. We carefully inspect and pack every order before shipment to ensure that your products arrive in good condition.

This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund.

1. Food Product Return Policy

Due to food safety and hygiene considerations, we generally do not accept returns or exchanges for food products that have been opened, consumed, or used.

Returns or refunds may be accepted in the following situations:

• Product received is damaged
• Product received is incorrect
• Product is missing from the order
• Product quality issue caused by shipping or handling

All return or refund requests must meet the requirements stated in this policy.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, please contact us within 48 hours after receiving your order.

Your request should include:

• Order number
• Customer name and contact information
• Clear photos or videos showing the issue
• Description of the problem

We will review your request and provide the appropriate solution.

Requests submitted after 48 hours may not be accepted.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer service team immediately.

After reviewing your request, we may provide:

• Replacement of the affected item
• Store credit
• Refund according to the situation

Customers are not required to return damaged food products unless specifically requested by LeanJoy.

4. Missing Items

If any item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photos of the received package
• Details of the missing item

We will verify the information and arrange an appropriate solution.

5. Refund Process

Once your refund request is approved:

• Refunds will be processed through the original payment method whenever possible
• Processing time may vary depending on your payment provider
• Customers will receive confirmation once the refund has been completed

Please note that payment providers may require additional processing time before the refund appears in your account.

6. Non-Refundable Situations

Refunds or replacements may not be provided for:

• Change of mind after purchase
• Incorrect address provided by the customer
• Customer unavailable to receive the package
• Customer refusal to accept delivery
• Products stored improperly after delivery
• Opened or consumed products without a quality issue

7. Order Cancellation

Orders can only be cancelled before they are processed and shipped.

Once an order has been packed or shipped, cancellation requests may not be accepted.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

LeanJoy

Email: support@leanjoy.ph