Shipping & Delivery Policy

Last Updated: August 5, 2026

At LeanJoy, we are committed to providing a smooth and reliable delivery experience for every customer. This Shipping & Delivery Policy explains our order processing times, shipping methods, and estimated delivery times.

1. Order Processing Time

We process orders as quickly as possible to ensure your products reach you fresh and safely.

Orders Placed Before 4:00 PM

Orders placed before 4:00 PM on business days will be processed, packed, and shipped on the same day.

Orders Placed After 4:00 PM

Orders placed after 4:00 PM will be processed on the next business day and packed for shipment before 10:00 AM.

Please note that order processing times may be affected by weekends, public holidays, promotional campaigns, or unusually high order volumes.

2. Shipping Time Estimates

Delivery times depend on your location and courier service availability.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to:

• Weather conditions
• Public holidays
• Courier delays
• Remote delivery locations
• Incorrect shipping information provided by customers

3. Shipping Confirmation

Once your order has been packed and shipped, you will receive order updates through the contact information provided during checkout.

Please make sure your email address and phone number are accurate to receive delivery notifications.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please double-check your:

• Full name
• Contact number
• Complete delivery address

LeanJoy is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.

5. Failed Delivery Attempts

If the courier is unable to deliver your order due to reasons such as:

• Customer unavailable
• Incorrect contact information
• Incorrect delivery address
• Customer refusal to receive the package

Additional delivery attempts or arrangements may be subject to courier policies.

6. Damaged or Missing Items

We carefully check and pack every order before shipment.

If your order arrives damaged, incomplete, or incorrect, please contact our customer service team within 48 hours of receiving your order and provide:

• Order number
• Photos or videos of the package and product condition
• Details of the issue

We will review your request and provide appropriate assistance.

7. Contact Us

If you have any questions about shipping or delivery, please contact us:

LeanJoy

Email: support@leanjoy.ph